FAQ

Determining the right size unit depends on the items you plan to store. Our website features a helpful size guide with examples of common items to assist you in choosing the appropriate unit. Additionally, our staff is available to provide personalized recommendations based on your specific needs.

Yes, our self-storage facility offers 24/7 access to your unit. We understand that flexibility is crucial, and our secure premises are equipped with state-of-the-art technology to ensure you can access your belongings whenever it suits your schedule.

Our facility prioritizes the safety and security of your belongings. We employ a range of measures, including 24/7 surveillance, access control systems, and well-lit premises. Our goal is to provide a secure environment, giving you peace of mind that your items are in good hands.

Absolutely! We understand that your storage needs may evolve. You can easily transfer to a different unit size based on availability. Just contact our friendly staff, and they will assist you in finding a unit that better suits your requirements. We're committed to ensuring your storage experience remains convenient and flexible.

Your monthly rent is due on the 7th, giving you a few extra days if you're paid at the start of the month.

We've made it easy! You can rent a unit:

• Over the phone during business hours
• Online 24/7 through our website
• In person at our facility during office hours

Absolutely! You can pay your bill and manage your account online. We also accept payments over the phone or in person with any major credit card.

Yes! We're currently offering a second month free when you rent a storage unit with us. We also have seasonal promotions, so keep an eye on our website for the latest deals.

We offer potential discounts for long-term storage commitments. We also have special rates for police, military, and students. Give us a call to discuss available options.

We apply a late fee if payment isn't received within 5 days after the due date.

We take your security seriously. Our facility features:

• Gated access with secure keypad entry
• 24/7 surveillance cameras
• Perimeter security fencing
• We recommend using disc locks for extra protection

Yes, we offer 24/7 access to your storage unit. Our facility is always open, so you can get to your belongings whenever you need.

Yes, we have an on-site manager and office to assist with any questions or concerns.

We have a wide range of sizes to fit your needs:

4x10

5x10

9x10

9x15

9x25

10x10

10x15

10x20

10x25

14x20

Currently, we don't offer climate-controlled storage, but we're considering adding them in a future expansion. Let us know if you're interested!

Yes! We offer boat storage, RV storage, and space for ATVs and cars. Our fenced and gated outdoor area is perfect for larger vehicles.

Absolutely. We pride ourselves on regular maintenance, including pest control and general upkeep.

Yes, all our units offer drive-up access for easy loading and unloading.

Every unit is on the ground floor – no stairs or elevators needed!

We'll soon be offering packing supplies in our store to make your move even easier.

We're conveniently situated to serve Merrillville, IN and Crown Point, IN. While we have just one location, we focus on making it the best self-storage facility in the area.

Yes, you must have some form of insurance. You can use your homeowner's policy or opt for our provided insurance.

For safety reasons, we don't allow storage of hazardous materials, perishable food, gasoline, or any illegal items.